{"id":299,"date":"2026-09-26T19:20:17","date_gmt":"2026-09-26T17:20:17","guid":{"rendered":"https:\/\/wesupport.at\/uvod\/"},"modified":"2026-10-08T08:15:36","modified_gmt":"2026-10-08T06:15:36","slug":"uvod","status":"publish","type":"page","link":"https:\/\/wesupport.at\/cs\/","title":{"rendered":"\u00davod"},"content":{"rendered":"\n
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IT podpora pro firmy<\/p>\n<\/div><\/div>\n

Kdy\u017e se technika zastav\u00ed, pom\u016f\u017eeme v\u00e1m pokra\u010dovat.<\/h1><\/div><\/div>\n

Nemus\u00edte zn\u00e1t p\u0159\u00ed\u010dinu. \u0158ekn\u011bte, co nefunguje. P\u0159i nal\u00e9hav\u00e9m probl\u00e9mu volejte +43 720 721000 nebo po\u0161lete kr\u00e1tkou \u017e\u00e1dost, i bez smlouvy o \u00fadr\u017eb\u011b.<\/p>\n<\/div><\/div>\n

Nejprve vy\u0159e\u0161\u00edme konkr\u00e9tn\u00ed probl\u00e9m. Pravideln\u00e1 podpora m\u016f\u017ee n\u00e1sledovat samostatn\u011b, pokud ji pot\u0159ebujete.<\/p>\n<\/div><\/div>\n

Volat +43 720 721000<\/a><\/div>\n
Po\u017e\u00e1dat o nal\u00e9havou pomoc<\/a><\/div>\n<\/div>\n
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WEsupport \/ Nejd\u0159\u00edv pomoc<\/p>\n<\/div><\/div>\n

Co p\u0159estalo fungovat?<\/h2><\/div><\/div>\n

Outlook neodes\u00edl\u00e1, nejde se p\u0159ihl\u00e1sit nebo vypadla slu\u017eba? Popi\u0161te p\u0159\u00edznaky. Zjist\u00edme, jak za\u010d\u00edt.<\/p>\n<\/div><\/div>\n

01 Pochopit probl\u00e9m
02 Posoudit prioritu
03 Uv\u00e9st \u0159e\u0161en\u00ed do praxe<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n

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01 \/ Nal\u00e9hav\u00e9<\/p>\n<\/div><\/div>\n

Pomoc u\u017e p\u0159i prvn\u00ed \u017e\u00e1dosti<\/h3><\/div><\/div>\n

I bez st\u00e1vaj\u00edc\u00ed smlouvy, \u00fa\u010dtov\u00e1no podle proveden\u00e9 pr\u00e1ce.<\/p>\n<\/div><\/div>\n<\/div>\n

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02 \/ Osobn\u00ed<\/p>\n<\/div><\/div>\n

Skute\u010dn\u00fd \u010dlov\u011bk na druh\u00e9 stran\u011b<\/h3><\/div><\/div>\n

Pt\u00e1me se, vysv\u011btlujeme a dotahujeme \u0159e\u0161en\u00ed.<\/p>\n<\/div><\/div>\n<\/div>\n

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03 \/ Voliteln\u00e9<\/p>\n<\/div><\/div>\n

Pravideln\u00e1 podpora na m\u00edru<\/h3><\/div><\/div>\n

\u00dadr\u017eba a SLA pouze po dohod\u011b.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n

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\u010cast\u00e9 probl\u00e9my<\/p>\n<\/div><\/div>\n

M\u016f\u017eeme v\u00e1m pomoci?<\/h2><\/div><\/div>\n<\/div>\n
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Od prvn\u00ed chyby po v\u00fdpadek v\u00edce slu\u017eeb najdeme spr\u00e1vn\u00fd za\u010d\u00e1tek. Str\u00e1nka slu\u017eeb obsahuje p\u0159\u00edklady a prvn\u00ed kontroly.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n

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01 \/ Pracovi\u0161t\u011b<\/p>\n<\/div><\/div>\n

Probl\u00e9m s p\u0159ihl\u00e1\u0161en\u00edm, Outlookem \u010di za\u0159\u00edzen\u00edm?<\/h3><\/div><\/div>\n

Outlook neodes\u00edl\u00e1, nejde p\u0159ihl\u00e1\u0161en\u00ed do Microsoft 365 nebo Teams, Windows nestartuje nebo tisk\u00e1rna po aktualizaci nen\u00ed dostupn\u00e1.<\/p>\n<\/div><\/div>\n<\/div>\n

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02 \/ Spolupr\u00e1ce<\/p>\n<\/div><\/div>\n

Probl\u00e9m se serverem \u010di z\u00e1lohou?<\/h3><\/div><\/div>\n

Sel\u017ee slu\u017eba serveru, z\u00e1loha hl\u00e1s\u00ed chybu, NAS nen\u00ed dostupn\u00fd nebo je nutn\u00e9 obnovit data.<\/p>\n<\/div><\/div>\n<\/div>\n

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03 \/ P\u0159ipojen\u00ed<\/p>\n<\/div><\/div>\n

Probl\u00e9m se s\u00edt\u00ed, telefonem \u010di webem?<\/h3><\/div><\/div>\n

VPN nebo RDP se odpojuje, Wi-Fi je nestabiln\u00ed, telefony nefunguj\u00ed nebo web \u010di e-shop hl\u00e1s\u00ed chybu serveru.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n

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Zobrazit v\u0161echny slu\u017eby<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n
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Jak pracujeme<\/p>\n<\/div><\/div>\n

Od p\u0159\u00edznak\u016f k podpo\u0159e.<\/h2><\/div><\/div>\n

Z nejasn\u00e9ho probl\u00e9mu vytvo\u0159\u00edme konkr\u00e9tn\u00ed postup. V\u00edte, co se d\u011bje a kdo pom\u00e1h\u00e1.<\/p>\n<\/div><\/div>\n<\/div>\n

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01 \/ Popsat<\/strong>
Co nefunguje, od kdy a koho se to t\u00fdk\u00e1?<\/p>\n<\/div><\/div>\n

02 \/ Posoudit<\/strong>
Posoud\u00edme nal\u00e9havost, rozsah a vhodn\u00fd postup.<\/p>\n<\/div><\/div>\n

03 \/ Vy\u0159e\u0161it<\/strong>
Mnoho probl\u00e9m\u016f vy\u0159e\u0161\u00edme vzd\u00e1len\u011b. Pokud je vhodn\u00e1 n\u00e1v\u0161t\u011bva, p\u0159edem ji dohodneme.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n

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\"Herbert<\/span><\/div>\n<\/div>\n
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Osobn\u011b, bez anonymity<\/p>\n<\/div><\/div>\n

Lid\u00e9, kte\u0159\u00ed rozum\u011bj\u00ed va\u0161\u00ed situaci.<\/h2><\/div><\/div>\n

Herbert R\u00f6blreiter a t\u00fdm pom\u00e1haj\u00ed s nal\u00e9hav\u00fdmi probl\u00e9my. Pokud odhal\u00ed dlouhodob\u011b nestabiln\u00ed \u010di \u0161patn\u011b dokumentovan\u00e9 IT, DAXS<\/a> m\u016f\u017ee zajistit strukturovanou pravidelnou podporu nebo modernizaci.<\/p>\n<\/div><\/div>\n

Po\u017e\u00e1dat o nal\u00e9havou pomoc<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n
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<\/span><\/p>\n

Dobr\u00e9 v\u011bd\u011bt<\/p>\n<\/div><\/div>\n

Jednoduch\u00e9 ot\u00e1zky. Jasn\u00e9 odpov\u011bdi.<\/h2><\/div><\/div>\n<\/div>\n
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\nPot\u0159ebuji smlouvu o \u00fadr\u017eb\u011b?<\/summary>\n

Ne. Prvn\u00ed \u017e\u00e1dost lze \u00fa\u010dtovat podle proveden\u00e9 pr\u00e1ce.<\/p>\n<\/details>\n

\nJak prob\u00edh\u00e1 prvn\u00ed \u017e\u00e1dost?<\/summary>\n

Pop\u00ed\u0161ete probl\u00e9m. Posoud\u00edme nal\u00e9havost, rozsah a postup. Pravideln\u00e1 podpora je voliteln\u00e1.<\/p>\n<\/details>\n

\nKolik stoj\u00ed prvn\u00ed \u017e\u00e1dost?<\/summary>\n

Lze ji \u00fa\u010dtovat podle pr\u00e1ce. Rozsah z\u00e1vis\u00ed na probl\u00e9mu; podm\u00ednky s v\u00e1mi dohodneme.<\/p>\n<\/details>\n

\nJak rychle reagujete?<\/summary>\n

Garantovan\u00e9 \u010dasy plat\u00ed jen po dohod\u011b. Telefon je nejp\u0159\u00edm\u011bj\u0161\u00ed cesta p\u0159i nal\u00e9havosti; obecn\u00e1 dostupnost 24\/7 nen\u00ed sl\u00edbena.<\/p>\n<\/details>\n<\/div><\/div>\n

\nJak\u00e9 informace pot\u0159ebujete?<\/summary>\n

Za\u0159\u00edzen\u00ed nebo syst\u00e9m, za\u010d\u00e1tek probl\u00e9mu, chyba a po\u010det dot\u010den\u00fdch lid\u00ed. Technickou p\u0159\u00ed\u010dinu nemus\u00edte ur\u010dit.<\/p>\n<\/details>\n

\nPot\u0159ebuji p\u0159ihla\u0161ovac\u00ed \u00fadaje spr\u00e1vce?<\/summary>\n

Pro prvn\u00ed \u017e\u00e1dost ne. Hesla nepos\u00edlejte formul\u00e1\u0159em. Bezpe\u010dn\u00fd p\u0159\u00edstup dohodneme pozd\u011bji, bude-li pot\u0159eba.<\/p>\n<\/details>\n

\nPom\u016f\u017eete vzd\u00e1len\u011b?<\/summary>\n

Mnoh\u00e9 probl\u00e9my lze diagnostikovat \u010di \u0159e\u0161it vzd\u00e1len\u011b. Probereme, zda m\u00e1 n\u00e1v\u0161t\u011bva smysl.<\/p>\n<\/details>\n

\nNab\u00edz\u00edte podporu na m\u00edst\u011b?<\/summary>\n

Vhodnou n\u00e1v\u0161t\u011bvu dohodneme individu\u00e1ln\u011b.<\/p>\n<\/details>\n<\/div><\/div>\n

\nPodporujete st\u00e1vaj\u00edc\u00ed syst\u00e9my?<\/summary>\n

Posoud\u00edme i prost\u0159ed\u00ed od jin\u00e9ho dodavatele. Nejprve ov\u011b\u0159\u00edme p\u0159\u00edstupy, dokumentaci a rizika.<\/p>\n<\/details>\n

\nCo kdy\u017e je probl\u00e9m v\u011bt\u0161\u00ed?<\/summary>\n

Otev\u0159en\u011b probereme zji\u0161t\u011bn\u00ed a mo\u017enosti. Modernizaci \u010di pravidelnou podporu m\u016f\u017ee p\u0159evz\u00edt DAXS.<\/p>\n<\/details>\n

\nExistuje port\u00e1l pro smluvn\u00ed z\u00e1kazn\u00edky?<\/summary>\n

Pro z\u00e1kazn\u00edky s pravidelnou podporou pl\u00e1nujeme port\u00e1l. Odkaz p\u0159id\u00e1me, a\u017e bude pou\u017eiteln\u00fd.<\/p>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Jsme tu, kdy\u017e pot\u0159ebujete pomoc<\/p>\n<\/div><\/div>\n

\u0158ekn\u011bte, co nefunguje.<\/h2><\/div><\/div>\n

Zavolejte nebo popi\u0161te probl\u00e9m ve formul\u00e1\u0159i. Technick\u00e9 v\u00fdrazy nepot\u0159ebujete.<\/p>\n<\/div><\/div>\n

Volat +43 720 721000<\/a><\/div>\n
Po\u017e\u00e1dat o nal\u00e9havou pomoc<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-299","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wesupport.at\/cs\/wp-json\/wp\/v2\/pages\/299","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wesupport.at\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wesupport.at\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wesupport.at\/cs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wesupport.at\/cs\/wp-json\/wp\/v2\/comments?post=299"}],"version-history":[{"count":4,"href":"https:\/\/wesupport.at\/cs\/wp-json\/wp\/v2\/pages\/299\/revisions"}],"predecessor-version":[{"id":343,"href":"https:\/\/wesupport.at\/cs\/wp-json\/wp\/v2\/pages\/299\/revisions\/343"}],"wp:attachment":[{"href":"https:\/\/wesupport.at\/cs\/wp-json\/wp\/v2\/media?parent=299"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}