{"id":335,"date":"2026-09-26T22:14:09","date_gmt":"2026-09-26T20:14:09","guid":{"rendered":"https:\/\/wesupport.at\/sluzby\/"},"modified":"2026-10-08T08:15:17","modified_gmt":"2026-10-08T06:15:17","slug":"sluzby","status":"publish","type":"page","link":"https:\/\/wesupport.at\/cs\/sluzby\/","title":{"rendered":"Slu\u017eby"},"content":{"rendered":"\n
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WEsupport \/ Slu\u017eby<\/p>\n<\/div><\/div>\n

IT podpora, kter\u00e1 v\u00e1s vr\u00e1t\u00ed k pr\u00e1ci.<\/h1><\/div><\/div>\n

Outlook neodes\u00edl\u00e1, VPN se nep\u0159ipoj\u00ed nebo web nefunguje? \u0158ekn\u011bte, co selhalo. Pom\u016f\u017eeme i bez st\u00e1vaj\u00edc\u00ed smlouvy.<\/p>\n<\/div><\/div>\n

Prvn\u00ed \u017e\u00e1dost lze \u00fa\u010dtovat podle pr\u00e1ce. Vzd\u00e1len\u00e1 pomoc b\u00fdv\u00e1 nejrychlej\u0161\u00ed; pravidelnou podporu sjedn\u00e1me, pokud vyhovuje pot\u0159eb\u00e1m.<\/p>\n<\/div><\/div>\n

Volat +43 720 721000<\/a><\/div>\n<\/div>\n
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01 \/ Pochopit<\/p>\n<\/div><\/div>\n

Pop\u00ed\u0161ete probl\u00e9m.<\/h3><\/div><\/div>\n

P\u0159\u00ed\u010dinu zn\u00e1t nemus\u00edte. Zavolejte a posoud\u00edme nal\u00e9havost a dal\u0161\u00ed krok.<\/p>\n<\/div><\/div>\n

02 \/ Vy\u0159e\u0161it<\/p>\n<\/div><\/div>\n

Postupujeme prakticky.<\/h3><\/div><\/div>\n

Vzd\u00e1len\u011b \u010di na m\u00edst\u011b po dohod\u011b. Jasn\u011b vysv\u011btl\u00edme pr\u00e1ci i cenu.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Co pro v\u00e1s m\u016f\u017eeme ud\u011blat<\/p>\n<\/div><\/div>\n

Od nal\u00e9hav\u00e9 pomoci ke spolehliv\u00e9 pravideln\u00e9 podpo\u0159e.<\/h2><\/div><\/div>\n<\/div>\n
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Technika je slo\u017eit\u00e1. Z\u00edskat pomoc m\u00e1 b\u00fdt jednoduch\u00e9: \u0159ekn\u011bte, co selhalo nebo se m\u00e1 zlep\u0161it. Najdeme postup.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n

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\u0158e\u0161it nal\u00e9hav\u00e9 probl\u00e9my \/ Chr\u00e1nit provoz \/ Pravideln\u011b podporovat<\/p>\n<\/div><\/div>\n

Kde se pr\u00e1ce zasekla?<\/h2><\/div><\/div>\n<\/div>\n<\/div>\n
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01 \/ Ka\u017edodenn\u00ed pr\u00e1ce<\/p>\n<\/div><\/div>\n

Zablokovan\u00e9 p\u0159ihl\u00e1\u0161en\u00ed, Outlook \u010di za\u0159\u00edzen\u00ed?<\/h3><\/div><\/div>\n<\/div>\n
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Outlook neodes\u00edl\u00e1 \u010di nep\u0159ij\u00edm\u00e1, Microsoft 365 nebo Teams nep\u0159ihl\u00e1s\u00ed, Windows nestartuje nebo zmizela tisk\u00e1rna po aktualizaci. Nejprve zjist\u00edme dot\u010den\u00e9 osoby a co fungovalo naposledy.<\/p>\n

Bezpe\u010dn\u00e9 prvn\u00ed kontroly: Outlook neodes\u00edl\u00e1 e-maily?<\/a><\/p>\n<\/div><\/div>\n

Po\u010d\u00edta\u010de Windows, Microsoft 365, e-mail, Teams, tisk\u00e1rny<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n

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02 \/ Infrastruktura<\/p>\n<\/div><\/div>\n

Server nebo slu\u017eba nen\u00ed dostupn\u00e1?<\/h3><\/div><\/div>\n<\/div>\n
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Server \u010di NAS nen\u00ed dostupn\u00fd, RDP pad\u00e1 nebo slu\u017eba sel\u017ee. P\u0159ed zm\u011bnami posoud\u00edme dopad a z\u00e1vislosti.<\/p>\n<\/div><\/div>\n

Servery Windows a Linux, slu\u017eby server\u016f, virtualizace<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n

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03 \/ Prevence<\/p>\n<\/div><\/div>\n

Nejistota ohledn\u011b z\u00e1loh \u010di obnovy?<\/h3><\/div><\/div>\n<\/div>\n
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Z\u00e1loha selhala \u010di chyb\u00ed data? Ov\u011b\u0159\u00edme chyby, dostupn\u00e9 z\u00e1lohy a obnovu. P\u0159i mo\u017en\u00e9 ztr\u00e1t\u011b dat nep\u0159episujte p\u0159ed\u010dasn\u011b dot\u010den\u00e1 \u00falo\u017ei\u0161t\u011b.<\/p>\n<\/div><\/div>\n

Z\u00e1lohov\u00e1n\u00ed, obnova, odpov\u011bdnosti<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n

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04 \/ Web a obchod<\/p>\n<\/div><\/div>\n

Web nebo e-shop hl\u00e1s\u00ed chybu?<\/h3><\/div><\/div>\n<\/div>\n
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WordPress hl\u00e1s\u00ed HTTP 500, web je nedostupn\u00fd nebo n\u00e1kup selh\u00e1v\u00e1. P\u0159ed zm\u011bnami rozli\u0161\u00edme p\u0159ipojen\u00ed, aplikaci a hosting. U v\u011bt\u0161\u00edch webov\u00fdch projekt\u016f WebDirect<\/a> m\u016f\u017ee b\u00fdt dal\u0161\u00edm partnerem.<\/p>\n<\/div><\/div>\n

WordPress, TYPO3, Joomla, e-shopy, hosting a integrace<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n

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05 \/ P\u0159ipojen\u00ed<\/p>\n<\/div><\/div>\n

Nestabiln\u00ed Wi-Fi \u010di VPN?<\/h3><\/div><\/div>\n<\/div>\n
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VPN se nep\u0159ipoj\u00ed, Wi-Fi pad\u00e1 nebo pobo\u010dka nedos\u00e1hne na centr\u00e1ln\u00ed slu\u017eby. Prov\u011b\u0159\u00edme za\u0159\u00edzen\u00ed, m\u00edstn\u00ed s\u00ed\u0165 i vzd\u00e1len\u00fd bod.<\/p>\n

Bezpe\u010dn\u00e9 prvn\u00ed kontroly: VPN se nep\u0159ipoj\u00ed?<\/a><\/p>\n<\/div><\/div>\n

LAN, Wi-Fi, VPN, pobo\u010dky<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n

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06 \/ Dostupnost<\/p>\n<\/div><\/div>\n

Hovory nep\u0159ich\u00e1zej\u00ed?<\/h3><\/div><\/div>\n<\/div>\n
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Skupiny nezvon\u00ed, SIP hl\u00e1s\u00ed chyby nebo hovory padaj\u00ed. Posoud\u00edme spole\u010dn\u011b telefonii, p\u0159ipojen\u00ed a za\u0159\u00edzen\u00ed.<\/p>\n<\/div><\/div>\n

VoIP, SIP telefonie, linky, skupiny<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n

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07 \/ Dlouhodob\u011b<\/p>\n<\/div><\/div>\n

Hled\u00e1te pravidelnou podporu?<\/h3><\/div><\/div>\n<\/div>\n
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Pokud se v\u00fdpadky opakuj\u00ed, DAXS<\/a> m\u016f\u017ee zajistit strukturovanou podporu, infrastrukturu a modernizaci. WSUS<\/a> m\u016f\u017ee pomoci s opravami, aktualizacemi a \u017eivotn\u00edm cyklem. Reak\u010dn\u00ed \u010dasy a roz\u0161\u00ed\u0159en\u00e1 dostupnost jen po dohod\u011b.<\/p>\n<\/div><\/div>\n

Helpdesk, \u00fadr\u017eba, dohodnut\u00e9 reak\u010dn\u00ed \u010dasy<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n

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08 \/ P\u0159evzet\u00ed<\/p>\n<\/div><\/div>\n

P\u0159eb\u00edr\u00e1te st\u00e1vaj\u00edc\u00ed syst\u00e9my?<\/h3><\/div><\/div>\n<\/div>\n
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\u0158e\u0161\u00edme nal\u00e9havost i v prost\u0159ed\u00ed od jin\u00e9ho dodavatele. Postupn\u011b vyjasn\u00edme dokumentaci, p\u0159\u00edstupy a odpov\u011bdnosti. Kompletn\u00ed v\u00fdm\u011bna nen\u00ed podm\u00ednkou.<\/p>\n<\/div><\/div>\n

Posouzen\u00ed, p\u0159\u00edstupy, dokumentace, p\u0159ed\u00e1n\u00ed<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Spolupr\u00e1ce<\/p>\n<\/div><\/div>\n

Nejd\u0159\u00edv zp\u011bt k pr\u00e1ci. Potom trval\u00e1 stabilita.<\/h2><\/div><\/div>\n

V\u00fdpadek je za\u010d\u00e1tek. Pokud odhal\u00ed nestabiln\u00ed \u010di \u0161patn\u011b dokumentovan\u00e9 prost\u0159ed\u00ed, probereme, zda podpora nebo modernizace od DAXS<\/a> d\u00e1v\u00e1 smysl.<\/p>\n<\/div><\/div>\n<\/div>\n

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V\u00e1\u0161 dal\u0161\u00ed krok<\/p>\n<\/div><\/div>\n

Popi\u0161te, co nefunguje.<\/h3><\/div><\/div>\n

Co selhalo, od kdy a kolik lid\u00ed? Chyba pom\u016f\u017ee. Zbytek zjist\u00edme spole\u010dn\u011b.<\/p>\n<\/div><\/div>\n

Volat +43 720 721000<\/a><\/div>\n
Po\u017e\u00e1dat o nal\u00e9havou pomoc<\/a><\/div>\n

Nebo napi\u0161te na wecare@wesupport.at<\/a>.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-335","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wesupport.at\/cs\/wp-json\/wp\/v2\/pages\/335","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wesupport.at\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wesupport.at\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wesupport.at\/cs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wesupport.at\/cs\/wp-json\/wp\/v2\/comments?post=335"}],"version-history":[{"count":1,"href":"https:\/\/wesupport.at\/cs\/wp-json\/wp\/v2\/pages\/335\/revisions"}],"predecessor-version":[{"id":336,"href":"https:\/\/wesupport.at\/cs\/wp-json\/wp\/v2\/pages\/335\/revisions\/336"}],"wp:attachment":[{"href":"https:\/\/wesupport.at\/cs\/wp-json\/wp\/v2\/media?parent=335"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}