{"id":183,"date":"2026-10-08T01:29:37","date_gmt":"2026-10-07T23:29:37","guid":{"rendered":"https:\/\/wesupport.at\/outlook-wont-send-or-receive-email\/"},"modified":"2026-10-08T08:15:52","modified_gmt":"2026-10-08T06:15:52","slug":"outlook-wont-send-or-receive-email","status":"publish","type":"page","link":"https:\/\/wesupport.at\/en\/outlook-wont-send-or-receive-email\/","title":{"rendered":"Outlook won\u2019t send or receive email"},"content":{"rendered":"\n
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PROBLEM HELP \/ EMAIL<\/p>\n<\/div><\/div>\n

Outlook won\u2019t send email?<\/h1><\/div><\/div>\n

Messages stay in the outbox or new emails don\u2019t arrive. First check whether one workstation or the whole team is affected. You don\u2019t need a technical diagnosis.<\/p>\n<\/div><\/div>\n

Call +43 720 721000<\/a><\/div>\n
Request urgent help<\/a><\/div>\n<\/div>\n
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INITIAL ASSESSMENT<\/p>\n<\/div><\/div>\n

How to assess the scope<\/h2><\/div><\/div>\n

01 \/ One mailbox<\/small>
Can your colleagues work normally? Start by looking at the affected account or device.<\/strong><\/p>\n<\/div><\/div>\n

02 \/ Several mailboxes<\/small>
If the whole team is affected, a shared service, sign-in, or email delivery may be involved.<\/strong><\/p>\n<\/div><\/div>\n

03 \/ What matters now<\/small>
Note the exact error message and when the last message arrived.<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n

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FIRST STEPS<\/p>\n<\/div><\/div>\n

Four safe checks before you call us.<\/h2><\/div><\/div>\n

These steps don\u2019t change account settings. If you\u2019re unsure, stop and get in touch.<\/p>\n<\/div><\/div>\n<\/div>\n

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01<\/span><\/p>\n
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Check your internet connection<\/h3>\n

Open a familiar website. If it won\u2019t load either, the connection may be the problem.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n

02<\/span><\/p>\n
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Compare with webmail<\/h3>\n

If your business uses webmail, check whether new messages arrive there. This helps distinguish an Outlook issue from a mailbox or service issue.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n

03<\/span><\/p>\n
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Check the outbox and status<\/h3>\n

Is a message stuck in the outbox? Does Outlook show an offline or synchronization warning? Note its exact wording.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n

04<\/span><\/p>\n
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Record storage warnings and errors<\/h3>\n

A full mailbox or a returned message can affect sending or receiving. Don\u2019t delete data hastily; record the message first.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n

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UNDERSTANDING THE ISSUE<\/p>\n<\/div><\/div>\n

What may be behind the symptoms.<\/h2><\/div><\/div>\n<\/div>\n
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Depending on the findings, possible causes include local Outlook synchronization, sign-in, mailbox limits, an email service outage, or email delivery. Returned messages often contain a useful error code. If several people are affected, we first check shared dependencies before changing individual Outlook profiles.<\/p>\n

Please don\u2019t send credentials through the form.<\/strong> We\u2019ll discuss secure administrator access later if it\u2019s needed.<\/p>\n<\/div><\/div>\n

Further information from the vendor: Microsoft\u2019s guide to sending and receiving problems<\/a>.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n

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URGENT HELP \/ WESUPPORT<\/p>\n<\/div><\/div>\n

Email down? We\u2019ll help you take the next step.<\/h2><\/div><\/div>\n

Tell us the affected mailbox, when the issue started, its scope, and the error message. Call us for an urgent outage, or describe the situation using the short form. A first request is possible even without a maintenance contract.<\/p>\n<\/div><\/div>\n

Call +43 720 721000<\/a><\/div>\n
Request urgent help<\/a><\/div>\n

More IT issues and services<\/a> \u00b7 VPN won\u2019t connect?<\/a><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Messages stay in the outbox or new emails don\u2019t arrive. First check whether one workstation or the whole team is affected. You don\u2019t need a technical diagnosis.<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-183","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/pages\/183","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/comments?post=183"}],"version-history":[{"count":7,"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/pages\/183\/revisions"}],"predecessor-version":[{"id":234,"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/pages\/183\/revisions\/234"}],"wp:attachment":[{"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/media?parent=183"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}