{"id":190,"date":"2026-09-26T22:14:09","date_gmt":"2026-09-26T20:14:09","guid":{"rendered":"https:\/\/wesupport.at\/services\/"},"modified":"2026-10-08T08:15:12","modified_gmt":"2026-10-08T06:15:12","slug":"services","status":"publish","type":"page","link":"https:\/\/wesupport.at\/en\/services\/","title":{"rendered":"Services"},"content":{"rendered":"\n
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WEsupport \/ Services<\/p>\n<\/div><\/div>\n

IT support that gets you back to work.<\/h1><\/div><\/div>\n

Outlook won\u2019t send, your VPN won\u2019t connect, or your website is down? Tell us what isn\u2019t working. We help with urgent issues \u2014 even without an existing maintenance contract.<\/p>\n<\/div><\/div>\n

A first request can be billed according to the work involved. Remote support is often the quickest approach; we arrange ongoing support only when it fits your needs.<\/p>\n<\/div><\/div>\n

Call +43 720 721000<\/a><\/div>\n<\/div>\n
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01 \/ Understand<\/p>\n<\/div><\/div>\n

You describe the problem.<\/h3><\/div><\/div>\n

You don\u2019t need to know the cause. Call us so we can assess the urgency and the next step.<\/p>\n<\/div><\/div>\n

02 \/ Resolve<\/p>\n<\/div><\/div>\n

We take a practical approach.<\/h3><\/div><\/div>\n

Remotely or on-site by arrangement. We clearly explain what we\u2019re doing and what it costs.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n

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What we can do for you<\/p>\n<\/div><\/div>\n

From urgent issues to reliable ongoing support.<\/h2><\/div><\/div>\n<\/div>\n
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Technology is complex. Getting help should be simple: tell us what has failed or needs to improve. We\u2019ll find the right approach.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Resolve urgent issues \/ Protect operations \/ Provide ongoing support<\/p>\n<\/div><\/div>\n

Where are things getting stuck?<\/h2><\/div><\/div>\n<\/div>\n<\/div>\n
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01 \/ Everyday work<\/p>\n<\/div><\/div>\n

Sign-in, Outlook, or device blocked?<\/h3><\/div><\/div>\n<\/div>\n
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Outlook won\u2019t send or receive email, you can\u2019t sign in to Microsoft 365 or Teams, Windows won\u2019t start, or a printer has disappeared after an update. We first check who is affected and what last worked.<\/p>\n

Safe initial checks: Outlook won\u2019t send email?<\/a><\/p>\n<\/div><\/div>\n

Windows workstations, Microsoft 365, email, Teams, printers<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n

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02 \/ Infrastructure<\/p>\n<\/div><\/div>\n

Server or service unreachable?<\/h3><\/div><\/div>\n<\/div>\n
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A server or NAS is unreachable, an RDP connection drops, or a service fails. We assess the impact and dependencies before making changes.<\/p>\n<\/div><\/div>\n

Windows and Linux servers, server services, virtualization<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n

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03 \/ Prevention<\/p>\n<\/div><\/div>\n

Unsure about backups or recovery?<\/h3><\/div><\/div>\n<\/div>\n
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A backup fails or data is missing? We check error messages, available backups, and recovery options. If data loss is possible, avoid overwriting the affected drives prematurely.<\/p>\n<\/div><\/div>\n

Backup, recovery, responsibilities<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n

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04 \/ Web & Commerce<\/p>\n<\/div><\/div>\n

Website or store showing an error?<\/h3><\/div><\/div>\n<\/div>\n
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WordPress reports HTTP 500, your website is unreachable, or a purchase process fails. We distinguish connection, application, and hosting issues before making changes. For larger web projects, WebDirect<\/a> may be the next partner.<\/p>\n<\/div><\/div>\n

WordPress, TYPO3, Joomla, online stores, hosting, and integrations<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n

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05 \/ Connection<\/p>\n<\/div><\/div>\n

Wi-Fi or VPN unstable?<\/h3><\/div><\/div>\n<\/div>\n
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Your VPN won\u2019t connect, Wi-Fi repeatedly drops, or a site can\u2019t reach central services. We check whether individual devices, the local network, or the remote endpoint are affected.<\/p>\n

Safe initial checks: VPN won\u2019t connect?<\/a><\/p>\n<\/div><\/div>\n

LAN, Wi-Fi, VPN, business locations<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n

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06 \/ Availability<\/p>\n<\/div><\/div>\n

Calls aren\u2019t getting through?<\/h3><\/div><\/div>\n<\/div>\n
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Call groups don\u2019t ring, a SIP connection reports errors, or calls drop. We assess the phone system, connection, and devices together.<\/p>\n<\/div><\/div>\n

VoIP, SIP telephony, extensions, call groups<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n

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07 \/ Long term<\/p>\n<\/div><\/div>\n

Looking for ongoing support?<\/h3><\/div><\/div>\n<\/div>\n
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If outages keep recurring, DAXS<\/a> can provide structured support, infrastructure work, and modernization. WSUS<\/a> can help with patching, updates, and lifecycle management when needed. Response times and extended availability apply only by agreement.<\/p>\n<\/div><\/div>\n

Helpdesk, maintenance, agreed response times<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n

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08 \/ Taking over<\/p>\n<\/div><\/div>\n

Taking over existing systems?<\/h3><\/div><\/div>\n<\/div>\n
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We can handle an urgent issue even if another IT provider set up the environment. We clarify missing documentation, access, and responsibilities step by step. Replacing the entire system isn\u2019t a prerequisite.<\/p>\n<\/div><\/div>\n

Assessment, access, documentation, handover<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Working together<\/p>\n<\/div><\/div>\n

Back to work first. Lasting stability next.<\/h2><\/div><\/div>\n

A single outage is a starting point. If it reveals an unstable or poorly documented environment, we\u2019ll discuss whether structured support or modernization by DAXS<\/a> makes sense.<\/p>\n<\/div><\/div>\n<\/div>\n

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Your next step<\/p>\n<\/div><\/div>\n

Describe what isn\u2019t working.<\/h3><\/div><\/div>\n

What isn\u2019t working, when did it start, and how many people are affected? An error message helps. We\u2019ll work out the rest together.<\/p>\n<\/div><\/div>\n

Call +43 720 721000<\/a><\/div>\n
Request urgent help<\/a><\/div>\n

Or email wecare@wesupport.at<\/a>.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-190","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/pages\/190","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/comments?post=190"}],"version-history":[{"count":7,"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/pages\/190\/revisions"}],"predecessor-version":[{"id":240,"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/pages\/190\/revisions\/240"}],"wp:attachment":[{"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/media?parent=190"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}