{"id":194,"date":"2026-09-26T22:16:31","date_gmt":"2026-09-26T20:16:31","guid":{"rendered":"https:\/\/wesupport.at\/privacy-policy\/"},"modified":"2026-10-08T08:15:26","modified_gmt":"2026-10-08T06:15:26","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/wesupport.at\/en\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"\n
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PRIVACY<\/p>\n<\/div><\/div>\n

Your data. Clearly explained.<\/h1><\/div><\/div>\n

This policy describes the processing of personal data when you visit WE<\/b>support<\/span>.at or contact us. Last updated: October 8, 2026.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n

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01 \/ 08<\/p>\n<\/div><\/div>\n

1. Data controller<\/h2><\/div><\/div>\n<\/div>\n
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DAXS \u2013 Herbert R\u00f6blreiter, Wachtelstra\u00dfe 14, 4053 Haid\u2013Ansfelden, Austria.
Phone: +43 7229 22722 0<\/a>
Email for privacy inquiries: hello@wesupport.at<\/a><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n

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02 \/ 08<\/p>\n<\/div><\/div>\n

2. Visiting this website<\/h2><\/div><\/div>\n<\/div>\n
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When you visit, your browser transmits technically necessary connection data to the web server, including your IP address, time of access, requested URL, and browser and device information. This data is processed to deliver the website, diagnose errors, and maintain security. The legal basis is our legitimate interest in a secure and functioning website (Article 6(1)(f) GDPR). Server logs are retained only as long as necessary for these purposes or statutory obligations.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n

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03 \/ 08<\/p>\n<\/div><\/div>\n

3. Fonts<\/h2><\/div><\/div>\n<\/div>\n
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We load the Manrope, DM Mono, and Space Grotesk font families through Google Fonts. Your browser connects to fonts.googleapis.com<\/code> and fonts.gstatic.com<\/code>; technical connection data, including your IP address, may be transmitted to Google. The legal basis is our legitimate interest in a consistent and readable presentation (Article 6(1)(f) GDPR). Information about Google\u2019s processing is available in Google\u2019s privacy policy<\/a>.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n

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04 \/ 08<\/p>\n<\/div><\/div>\n

4. Contact and support<\/h2><\/div><\/div>\n<\/div>\n
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If you contact us using the help request form, by email, or by phone, we process your contact details, information about your inquiry, and any files you voluntarily attach to handle the request and, where applicable, prepare or carry out a business relationship. The legal basis is Article 6(1)(b) GDPR or, for other inquiries, Article 6(1)(f) GDPR. Data is deleted once the inquiry is concluded, unless statutory retention requirements or legitimate grounds require longer storage.<\/p>\n

We use Cloudflare Turnstile to protect the form against automated submissions. Technical connection data is transmitted to Cloudflare. More information is available in Cloudflare\u2019s privacy policy<\/a>.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n

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5. Cookies and WordPress<\/h2><\/div><\/div>\n<\/div>\n
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This website uses WordPress and Divi, as well as Contact Form 7 for help requests. Technically necessary cookies may be set, particularly for signed-in users and administration. If additional analytics or marketing services are used in the future, this policy will be updated and any required consent obtained.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n

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6. Recipients and retention<\/h2><\/div><\/div>\n<\/div>\n
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Technical service providers may receive data as processors for website operation and hosting. Data is retained according to its purpose and statutory retention requirements. When no longer needed, it is deleted or anonymized. You can request information about a specific processing activity at hello@wesupport.at<\/a>.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n

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7. Your rights<\/h2><\/div><\/div>\n<\/div>\n
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Subject to the GDPR, you have rights of access, rectification, erasure, restriction, data portability, and objection to processing based on legitimate interests. You may withdraw consent at any time with effect for the future. To do so, email hello@wesupport.at<\/a>.<\/p>\n

You may also lodge a complaint with the Austrian Data Protection Authority<\/a>, Barichgasse 40\u201342, 1030 Vienna.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n

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08 \/ 08<\/p>\n<\/div><\/div>\n

8. Changes<\/h2><\/div><\/div>\n<\/div>\n
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We update this policy when the website, services used, or legal requirements change. The current version is available on this page.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-194","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/pages\/194","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/comments?post=194"}],"version-history":[{"count":5,"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/pages\/194\/revisions"}],"predecessor-version":[{"id":242,"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/pages\/194\/revisions\/242"}],"wp:attachment":[{"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/media?parent=194"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}