{"id":197,"date":"2026-09-26T19:20:17","date_gmt":"2026-09-26T17:20:17","guid":{"rendered":"https:\/\/wesupport.at\/home\/"},"modified":"2026-10-08T08:15:33","modified_gmt":"2026-10-08T06:15:33","slug":"home","status":"publish","type":"page","link":"https:\/\/wesupport.at\/en\/","title":{"rendered":"Home"},"content":{"rendered":"\n
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IT support for businesses<\/p>\n<\/div><\/div>\n

When technology stops, we help you move forward.<\/h1><\/div><\/div>\n

You don\u2019t need to know the cause. Tell us what isn\u2019t working. For an urgent IT issue, call +43 720 721000 or send a short help request \u2014 even without a maintenance contract.<\/p>\n<\/div><\/div>\n

Solve the immediate problem first. Ongoing support is a separate step if you need it.<\/p>\n<\/div><\/div>\n

Call +43 720 721000<\/a><\/div>\n
Request urgent help<\/a><\/div>\n<\/div>\n
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WEsupport \/ Help comes first<\/p>\n<\/div><\/div>\n

What has stopped working?<\/h2><\/div><\/div>\n

Outlook won\u2019t send, you can\u2019t sign in, or a service is down? Describe the symptoms. We\u2019ll work out what\u2019s needed to get started.<\/p>\n<\/div><\/div>\n

01 Understand the issue
02 Assess the priority
03 Put the solution into practice<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n

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01 \/ Urgent<\/p>\n<\/div><\/div>\n

Help with your first request<\/h3><\/div><\/div>\n

Even without an existing contract, billed according to the work involved.<\/p>\n<\/div><\/div>\n<\/div>\n

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02 \/ Personal<\/p>\n<\/div><\/div>\n

A real person to talk to<\/h3><\/div><\/div>\n

We ask questions, explain, and follow through.<\/p>\n<\/div><\/div>\n<\/div>\n

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03 \/ Optional<\/p>\n<\/div><\/div>\n

Ongoing support that fits<\/h3><\/div><\/div>\n

Maintenance and SLAs by agreement only.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Common issues<\/p>\n<\/div><\/div>\n

Can we help with your situation?<\/h2><\/div><\/div>\n<\/div>\n
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From the first error message to several services going down: we help you find the right starting point. Our services page has examples and initial checks.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n

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01 \/ Workplace<\/p>\n<\/div><\/div>\n

Sign-in, Outlook, or device trouble?<\/h3><\/div><\/div>\n

Outlook won\u2019t send messages, you can\u2019t sign in to Microsoft 365 or Teams, Windows won\u2019t start, or a printer is unreachable after an update.<\/p>\n<\/div><\/div>\n<\/div>\n

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02 \/ Working together<\/p>\n<\/div><\/div>\n

Server or backup affected?<\/h3><\/div><\/div>\n

A server service fails, a backup reports an error, a NAS is unreachable, or data needs to be recovered.<\/p>\n<\/div><\/div>\n<\/div>\n

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03 \/ Connection<\/p>\n<\/div><\/div>\n

Network, phone, or website trouble?<\/h3><\/div><\/div>\n

VPN or RDP connections drop, Wi-Fi is unstable, phones stop working, or a website or online store shows a server error.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n

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Explore all services<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n
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How we work<\/p>\n<\/div><\/div>\n

From symptoms to support.<\/h2><\/div><\/div>\n

We turn an unclear issue into a practical course of action. You know what\u2019s happening and who is helping.<\/p>\n<\/div><\/div>\n<\/div>\n

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01 \/ Describe<\/strong>
What has stopped working, when did it start, and who is affected?<\/p>\n<\/div><\/div>\n

02 \/ Assess<\/strong>
We assess the urgency, scope, and a sensible approach.<\/p>\n<\/div><\/div>\n

03 \/ Resolve<\/strong>
Many issues can be resolved remotely. If on-site help makes sense, we\u2019ll arrange it with you in advance.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n

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\"Herbert<\/span><\/div>\n<\/div>\n
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Personal, not anonymous<\/p>\n<\/div><\/div>\n

People who understand your situation.<\/h2><\/div><\/div>\n

Herbert R\u00f6blreiter and his team help with urgent issues. If this reveals an IT environment that is persistently unstable or poorly documented, DAXS<\/a> can provide structured ongoing support or modernization.<\/p>\n<\/div><\/div>\n

Request urgent help<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n
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<\/span><\/p>\n

Good to know<\/p>\n<\/div><\/div>\n

Straightforward questions. Clear answers.<\/h2><\/div><\/div>\n<\/div>\n
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\nDo I need a maintenance contract?<\/summary>\n

No. A first support request can be billed according to the work involved.<\/p>\n<\/details>\n

\nHow does a first request work?<\/summary>\n

You describe the issue. We assess the urgency, scope, and a sensible approach. Ongoing support is optional.<\/p>\n<\/details>\n

\nWhat does a first request cost?<\/summary>\n

A first request can be billed according to the work involved. The amount of work depends on the issue; we\u2019ll discuss the terms with you.<\/p>\n<\/details>\n

\nHow quickly do you respond?<\/summary>\n

Guaranteed response times apply only when agreed. Calling is the most direct way to get help with urgent issues; there is no general 24\/7 availability commitment.<\/p>\n<\/details>\n<\/div><\/div>\n

\nWhat information do you need?<\/summary>\n

The affected device or system, when the issue started, an error message, and how many people are affected are helpful. You don\u2019t need to identify the technical cause.<\/p>\n<\/details>\n

\nDo I need administrator credentials?<\/summary>\n

Not for the initial request. Please don\u2019t send passwords through the form. We\u2019ll discuss secure access later if it\u2019s needed.<\/p>\n<\/details>\n

\nCan you help remotely?<\/summary>\n

Many issues can be diagnosed or resolved remotely. We\u2019ll discuss whether on-site help makes sense for your situation.<\/p>\n<\/details>\n

\nDo you offer on-site support?<\/summary>\n

When appropriate, we arrange an on-site visit individually.<\/p>\n<\/details>\n<\/div><\/div>\n

\nCan you support existing systems?<\/summary>\n

We can also assess environments set up by someone else. We first review access, documentation, and risks.<\/p>\n<\/details>\n

\nWhat if the issue turns out to be bigger?<\/summary>\n

We discuss our findings and your options openly. If an issue becomes a modernization or ongoing support project, DAXS can take the next step.<\/p>\n<\/details>\n

\nIs there a support portal for contract customers?<\/summary>\n

A dedicated portal is planned for customers with ongoing support. We\u2019ll add the link when it is ready for use.<\/p>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Here when you need help<\/p>\n<\/div><\/div>\n

Tell us what isn\u2019t working.<\/h2><\/div><\/div>\n

Call us or describe the issue using the help request form. You don\u2019t need technical terminology.<\/p>\n<\/div><\/div>\n

Call +43 720 721000<\/a><\/div>\n
Request urgent help<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-197","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/pages\/197","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/comments?post=197"}],"version-history":[{"count":7,"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/pages\/197\/revisions"}],"predecessor-version":[{"id":244,"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/pages\/197\/revisions\/244"}],"wp:attachment":[{"href":"https:\/\/wesupport.at\/en\/wp-json\/wp\/v2\/media?parent=197"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}