{"id":253,"date":"2026-09-26T22:11:02","date_gmt":"2026-09-26T20:11:02","guid":{"rendered":"https:\/\/wesupport.at\/contact\/"},"modified":"2026-10-08T08:16:14","modified_gmt":"2026-10-08T06:16:14","slug":"contact","status":"publish","type":"page","link":"https:\/\/wesupport.at\/fr\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"\n<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section ws5-page ws5-hero\" id=\"kontakt-start\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row ws5-hero-row\">\n<div class=\"et_pb_column_0 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone ws5-hero-copy\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-kicker ws5-reveal\"><div class=\"et_pb_text_inner\"><p>WEsupport \/ Contact<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_0 et_pb_heading et_pb_module et_flex_module ws5-display ws5-reveal\"><div class=\"et_pb_heading_container\"><h1 class=\"et_pb_module_header\">Probl\u00e8me informatique ? Nous sommes l\u00e0.<\/h1><\/div><\/div>\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-lead ws5-reveal\"><div class=\"et_pb_text_inner\"><p>Vous n'avez pas besoin de conna\u00eetre la cause. Dites-nous ce qui ne fonctionne pas. En urgence, appelez le +43 720 721000, m\u00eame pour une premi\u00e8re demande sans contrat de maintenance.<\/p>\n<\/div><\/div>\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-reveal\"><div class=\"et_pb_text_inner\"><p>Si vous ne pouvez pas appeler, envoyez une courte demande d'aide. Les d\u00e9lais garantis et la disponibilit\u00e9 24 h\/24 n\u00e9cessitent un accord explicite.<\/p>\n<\/div><\/div>\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_0_wrapper\"><a class=\"et_pb_button_0 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module ws5-button ws5-button-primary ws5-contact-hero-call\" href=\"tel:+43720721000\">Appeler le +43 720 721000<\/a><\/div>\n<\/div>\n<div class=\"et_pb_column_1 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone ws5-hero-visual ws5-reveal\">\n<div class=\"et_pb_image_0 et_pb_image et_pb_module et_flex_module ws5-portrait\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/wesupport.at\/wp-content\/uploads\/2026\/09\/wesupport-herbert-goatee-v2.webp\" alt=\"Herbert R\u00f6blreiter, votre interlocuteur personnel pour l&#039;assistance chez WEsupport\" width=\"1536\" height=\"1024\" srcset=\"https:\/\/wesupport.at\/wp-content\/uploads\/2026\/09\/wesupport-herbert-goatee-v2.webp 1536w, https:\/\/wesupport.at\/wp-content\/uploads\/2026\/09\/wesupport-herbert-goatee-v2-1280x853.webp 1280w, https:\/\/wesupport.at\/wp-content\/uploads\/2026\/09\/wesupport-herbert-goatee-v2-980x653.webp 980w, https:\/\/wesupport.at\/wp-content\/uploads\/2026\/09\/wesupport-herbert-goatee-v2-480x320.webp 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1536px, 100vw\" class=\"wp-image-300\" \/><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_flex_section ws5-page ws5-actions\">\n<div class=\"et_pb_row_1 et_pb_row et_flex_row ws5-actions-row\">\n<div class=\"et_pb_column_2 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone ws5-action\">\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_1_wrapper\"><a class=\"et_pb_button_1 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module ws5-button ws5-button-primary\" href=\"tel:+43720721000\">Appeler le +43 720 721000<\/a><\/div>\n<\/div>\n<div class=\"et_pb_column_3 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone ws5-action\">\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_2_wrapper\"><a class=\"et_pb_button_2 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module ws5-button\" href=\"#anfrage\">Demander une aide urgente<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"et_pb_section_2 et_pb_section et_section_regular et_flex_section ws5-page ws5-section ws5-inquiry-section\">\n<div class=\"et_pb_row_2 et_pb_row et_flex_row ws5-inquiry-row\">\n<div class=\"et_pb_column_4 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone ws5-inquiry-copy\">\n<div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-kicker ws5-reveal\"><div class=\"et_pb_text_inner\"><p>Aide urgente \/ sans questionnaire technique<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_1 et_pb_heading et_pb_module et_flex_module ws5-title ws5-reveal\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Qu'est-ce qui ne fonctionne pas actuellement ?<\/h2><\/div><\/div>\n<div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-lead ws5-reveal\"><div class=\"et_pb_text_inner\"><p>D\u00e9crivez les sympt\u00f4mes en quelques phrases : depuis quand, combien de personnes ? Une erreur ou une capture peut aider mais n'est pas obligatoire.<\/p>\n<\/div><\/div>\n<div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-inquiry-personal ws5-reveal\"><div class=\"et_pb_text_inner\"><p><strong>Herbert R\u00f6blreiter et son \u00e9quipe<\/strong><br \/>Votre demande parvient aux personnes qui \u00e9valuent la situation. En urgence, appeler est le moyen le plus direct.<\/p>\n<\/div><\/div>\n<div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-inquiry-urgent ws5-reveal\"><div class=\"et_pb_text_inner\"><p><strong>Un probl\u00e8me urgent ?<\/strong> Appelez-nous directement au <a href=\"tel:+43720721000\">+43 720 721000<\/a>.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_column_5 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone ws5-inquiry-panel ws5-reveal ws5-stagger-1\">\n<div class=\"et_pb_text_7 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-number\"><div class=\"et_pb_text_inner\"><p>Courte demande d'aide urgente<\/p>\n<\/div><\/div>\n<div class=\"et_pb_text_8 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-inquiry-form\" id=\"anfrage\"><div class=\"et_pb_text_inner\"><div class=\"ws5-form-shell\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f262-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"262\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/253#wpcf7-f262-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"262\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f262-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"ws5-form-grid\">\n\t<p><label>Votre nom <span class=\"ws5-required\">*<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><\/label><label>Entreprise (facultatif)<span class=\"wpcf7-form-control-wrap\" data-name=\"your-company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" autocomplete=\"organization\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-company\" \/><\/span><\/label>\n\t<\/p>\n<\/div>\n<div class=\"ws5-form-grid\">\n\t<p><label>Votre e-mail pour notre r\u00e9ponse <span class=\"ws5-required\">*<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><\/label><label>T\u00e9l\u00e9phone pour rappel (facultatif)<span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" autocomplete=\"tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span><\/label>\n\t<\/p>\n<\/div>\n<p><label>Qu'est-ce qui ne fonctionne pas ? <span class=\"ws5-required\">*<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"D\u00e9crivez simplement le probl\u00e8me. Depuis quand ? Qui est concern\u00e9 ?\" name=\"your-message\"><\/textarea><\/span><\/label><label>Cat\u00e9gorie g\u00e9n\u00e9rale (facultatif)<span class=\"wpcf7-form-control-wrap\" data-name=\"your-topic\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"your-topic\"><option value=\"\">Veuillez choisir<\/option><option value=\"Poste de travail\">Poste de travail<\/option><option value=\"Serveur \/ Sauvegarde\">Serveur \/ Sauvegarde<\/option><option value=\"R\u00e9seau \/ VPN\">R\u00e9seau \/ VPN<\/option><option value=\"Site \/ Boutique\">Site \/ Boutique<\/option><option value=\"T\u00e9l\u00e9phonie\">T\u00e9l\u00e9phonie<\/option><option value=\"Autre\">Autre<\/option><\/select><\/span><\/label><label>Capture ou PDF (facultatif, maximum 2 Mo)<span class=\"wpcf7-form-control-wrap\" data-name=\"your-file\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"your-file\" \/><\/span><\/label>\n<\/p>\n<p class=\"ws5-form-note\">N'envoyez pas de mots de passe ni d'identifiants confidentiels. Notre <a href=\"\/datenschutz\/\">politique de confidentialit\u00e9<\/a> explique le traitement de vos informations.\n<\/p>\n<div class=\"wpcf7-turnstile cf-turnstile\" data-sitekey=\"0x4AAAAAAFQmJhj2pUqXPlLD\" data-response-field-name=\"_wpcf7_turnstile_response\"><\/div>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Demander une aide urgente\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"et_pb_section_3 et_pb_section et_section_regular et_flex_section ws5-page ws5-section ws5-route\">\n<div class=\"et_pb_row_3 et_pb_row et_flex_row ws5-section-heading\">\n<div class=\"et_pb_column_6 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone ws5-section-intro\">\n<div class=\"et_pb_text_9 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-kicker ws5-reveal\"><div class=\"et_pb_text_inner\"><p>Comment nous joindre<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_2 et_pb_heading et_pb_module et_flex_module ws5-title ws5-reveal\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Deux fa\u00e7ons d'obtenir de l'aide.<\/h2><\/div><\/div>\n<\/div>\n<div class=\"et_pb_column_7 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone ws5-section-intro\">\n<div class=\"et_pb_text_10 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-lead ws5-reveal\"><div class=\"et_pb_text_inner\"><p>Appelez en urgence. Si vous souhaitez d'abord rassembler des informations ou une capture, utilisez le formulaire. L'e-mail est aussi disponible.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<div class=\"et_pb_row_4 et_pb_row et_flex_row ws5-route-grid\">\n<div class=\"et_pb_column_8 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone ws5-card ws5-reveal ws5-stagger-1\">\n<div class=\"et_pb_text_11 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-number\"><div class=\"et_pb_text_inner\"><p>01 \/ Urgent<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_3 et_pb_heading et_pb_module et_flex_module ws5-card-title\"><div class=\"et_pb_heading_container\"><h3 class=\"et_pb_module_header\">Appelez-nous directement<\/h3><\/div><\/div>\n<div class=\"et_pb_text_12 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>D\u00e9crivez bri\u00e8vement ce qui ne fonctionne pas et qui est concern\u00e9. Nous \u00e9valuons ensemble l'urgence.<\/p>\n<\/div><\/div>\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_3_wrapper\"><a class=\"et_pb_button_3 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module ws5-button\" href=\"tel:+43720721000\">Appeler le +43 720 721000<\/a><\/div>\n<\/div>\n<div class=\"et_pb_column_9 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone ws5-card ws5-reveal ws5-stagger-2\">\n<div class=\"et_pb_text_13 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-number\"><div class=\"et_pb_text_inner\"><p>02 \/ Par \u00e9crit<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_4 et_pb_heading et_pb_module et_flex_module ws5-card-title\"><div class=\"et_pb_heading_container\"><h3 class=\"et_pb_module_header\">Formulaire d'aide<\/h3><\/div><\/div>\n<div class=\"et_pb_text_14 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Dites-nous ce qui ne fonctionne pas. Une capture est facultative. Aucun diagnostic technique n'est n\u00e9cessaire.<\/p>\n<\/div><\/div>\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_4_wrapper\"><a class=\"et_pb_button_4 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module ws5-button\" href=\"#anfrage\">Ouvrir le formulaire<\/a><\/div>\n<\/div>\n<div class=\"et_pb_column_10 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone ws5-card ws5-reveal ws5-stagger-3\">\n<div class=\"et_pb_text_15 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-number\"><div class=\"et_pb_text_inner\"><p>03 \/ Message<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_5 et_pb_heading et_pb_module et_flex_module ws5-card-title\"><div class=\"et_pb_heading_container\"><h3 class=\"et_pb_module_header\">Envoyer un e-mail<\/h3><\/div><\/div>\n<div class=\"et_pb_text_16 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Pour les questions d'accompagnement r\u00e9gulier ou si vous pr\u00e9f\u00e9rez d\u00e9crire le probl\u00e8me par \u00e9crit.<\/p>\n<\/div><\/div>\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_5_wrapper\"><a class=\"et_pb_button_5 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module ws5-button\" href=\"mailto:wecare@wesupport.at\">\u00c9crire un e-mail<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"et_pb_section_4 et_pb_section et_section_regular et_flex_section ws5-page ws5-section ws5-contract\" id=\"vertragskunden\">\n<div class=\"et_pb_row_5 et_pb_row et_flex_row ws5-contract-row\">\n<div class=\"et_pb_column_11 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone ws5-contract-copy\">\n<div class=\"et_pb_text_17 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-kicker ws5-reveal\"><div class=\"et_pb_text_inner\"><p>POUR LES CLIENTS ACCOMPAGN\u00c9S R\u00c9GULI\u00c8REMENT<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_6 et_pb_heading et_pb_module et_flex_module ws5-title\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Portail pour les clients sous contrat<\/h2><\/div><\/div>\n<div class=\"et_pb_text_18 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-lead\"><div class=\"et_pb_text_inner\"><p>Les clients sous contrat de maintenance ou d'assistance auront acc\u00e8s \u00e0 un portail personnel pour envoyer des demandes, r\u00e9pondre aux questions et suivre l'avancement. Nous ajouterons le lien lorsqu'il sera utilisable.<\/p>\n<\/div><\/div>\n<div class=\"et_pb_text_19 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-contract-note\"><div class=\"et_pb_text_inner\"><p>Premier contact ? Appelez-nous ou utilisez le formulaire ci-dessus. Aucun contrat de maintenance n'est n\u00e9cessaire.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_column_12 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone ws5-contract-art ws5-reveal\">\n<div class=\"et_pb_text_20 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-contract-visual\"><div class=\"et_pb_text_inner\"><figure class=\"ws5-portal-schematic\" role=\"img\" aria-label=\"Sch\u00e9ma abstrait : demande, traitement et conclusion, avec questions et interlocuteur\">\n<div class=\"ws5-portal-top\"><span class=\"ws5-portal-mark\">WE<\/span><span>ASSISTANCE \/ VUE D'ENSEMBLE<\/span><i aria-hidden=\"true\"><\/i><\/div>\n<div class=\"ws5-portal-track\">\n<div><small>01 \/ RE\u00c7UE<\/small><strong>Demande<\/strong><em>Nouvelle<\/em><\/div>\n<div><small>02 \/ DIALOGUE<\/small><strong>Questions et avancement<\/strong><em>En cours<\/em><\/div>\n<div><small>03 \/ TERMIN\u00c9E<\/small><strong>R\u00e9sultat<\/strong><em>R\u00e9solue<\/em><\/div>\n<\/div><figcaption>Illustration du processus, pas une vue du futur portail<\/figcaption><\/figure>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"et_pb_section_5 et_pb_section et_section_regular et_flex_section ws5-page ws5-section ws5-process\">\n<div class=\"et_pb_row_6 et_pb_row et_flex_row ws5-process-row\">\n<div class=\"et_pb_column_13 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone ws5-process-intro\">\n<div class=\"et_pb_text_21 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-kicker ws5-reveal\"><div class=\"et_pb_text_inner\"><p>Apr\u00e8s votre prise de contact<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_7 et_pb_heading et_pb_module et_flex_module ws5-title ws5-reveal\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Ce qui se passe ensuite.<\/h2><\/div><\/div>\n<div class=\"et_pb_text_22 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-lead ws5-reveal\"><div class=\"et_pb_text_inner\"><p>Vous n'avez pas besoin de conna\u00eetre la cause. L'essentiel est de comprendre le probl\u00e8me et d\u00e9cider de la premi\u00e8re action.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_column_14 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone ws5-process-steps\">\n<div class=\"et_pb_text_23 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-step ws5-reveal\"><div class=\"et_pb_text_inner\"><p><strong>01 \/ D\u00e9crire<\/strong><br \/>Qu'est-ce qui ne fonctionne plus, depuis quand et combien de personnes sont concern\u00e9es ?<\/p>\n<\/div><\/div>\n<div class=\"et_pb_text_24 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-step ws5-reveal\"><div class=\"et_pb_text_inner\"><p><strong>02 \/ \u00c9valuer<\/strong><br \/>Nous \u00e9valuons la situation et discutons du travail n\u00e9cessaire et de la bonne d\u00e9marche.<\/p>\n<\/div><\/div>\n<div class=\"et_pb_text_25 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-step ws5-reveal\"><div class=\"et_pb_text_inner\"><p><strong>03 \/ R\u00e9soudre<\/strong><br \/>Nous intervenons \u00e0 distance ou sur place sur accord et documentons le r\u00e9sultat.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"et_pb_section_6 et_pb_section et_section_regular et_flex_section ws5-page ws5-section ws5-personal\">\n<div class=\"et_pb_row_7 et_pb_row et_flex_row ws5-personal-row\">\n<div class=\"et_pb_column_15 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone ws5-section-intro\">\n<div class=\"et_pb_text_26 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-kicker ws5-reveal\"><div class=\"et_pb_text_inner\"><p>Un interlocuteur personnel<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_8 et_pb_heading et_pb_module et_flex_module ws5-title ws5-reveal\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Herbert R\u00f6blreiter et son \u00e9quipe.<\/h2><\/div><\/div>\n<div class=\"et_pb_text_27 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-lead ws5-reveal\"><div class=\"et_pb_text_inner\"><p>Herbert R\u00f6blreiter et son \u00e9quipe sont vos interlocuteurs directs pour la premi\u00e8re \u00e9valuation. Si le probl\u00e8me r\u00e9v\u00e8le des difficult\u00e9s plus profondes, <a href=\"https:\/\/daxs.com\/leistungen\/\" target=\"_blank\" rel=\"noopener\">DAXS<\/a> peut proposer un accompagnement r\u00e9gulier ou une modernisation.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_column_16 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone ws5-card ws5-reveal\">\n<div class=\"et_pb_text_28 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-number\"><div class=\"et_pb_text_inner\"><p>Contact direct<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_9 et_pb_heading et_pb_module et_flex_module ws5-card-title\"><div class=\"et_pb_heading_container\"><h3 class=\"et_pb_module_header\">Une ligne directe avec l'\u00e9quipe.<\/h3><\/div><\/div>\n<div class=\"et_pb_text_29 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>De nombreux probl\u00e8mes se r\u00e9solvent \u00e0 distance. Si une intervention sur place est pertinente, nous la convenons avec vous \u00e0 l'avance.<\/p>\n<\/div><\/div>\n<div class=\"et_pb_text_30 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p><a href=\"https:\/\/wesupport.at\/impressum\/\">Voir les coordonn\u00e9es l\u00e9gales des sites<\/a><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"et_pb_section_7 et_pb_section et_section_regular et_flex_section ws5-page ws5-final\">\n<div class=\"et_pb_row_8 et_pb_row et_flex_row ws5-final-row\">\n<div class=\"et_pb_column_17 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone ws5-final-copy\">\n<div class=\"et_pb_text_31 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-kicker ws5-reveal\"><div class=\"et_pb_text_inner\"><p>\u00c0 vos c\u00f4t\u00e9s quand vous avez besoin d'aide<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_10 et_pb_heading et_pb_module et_flex_module ws5-title ws5-reveal\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Dites-nous ce qui ne fonctionne pas.<\/h2><\/div><\/div>\n<div class=\"et_pb_text_32 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module ws5-lead ws5-reveal\"><div class=\"et_pb_text_inner\"><p>Appelez-nous ou utilisez le formulaire. N'envoyez pas de mots de passe ni d'identifiants confidentiels.<\/p>\n<\/div><\/div>\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_6_wrapper\"><a class=\"et_pb_button_6 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module ws5-button ws5-button-primary\" href=\"tel:+43720721000\">Appeler le +43 720 721000<\/a><\/div>\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_7_wrapper\"><a class=\"et_pb_button_7 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module ws5-button ws5-final-secondary\" href=\"#anfrage\">Demander une aide urgente<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-253","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wesupport.at\/fr\/wp-json\/wp\/v2\/pages\/253","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wesupport.at\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wesupport.at\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wesupport.at\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wesupport.at\/fr\/wp-json\/wp\/v2\/comments?post=253"}],"version-history":[{"count":1,"href":"https:\/\/wesupport.at\/fr\/wp-json\/wp\/v2\/pages\/253\/revisions"}],"predecessor-version":[{"id":255,"href":"https:\/\/wesupport.at\/fr\/wp-json\/wp\/v2\/pages\/253\/revisions\/255"}],"wp:attachment":[{"href":"https:\/\/wesupport.at\/fr\/wp-json\/wp\/v2\/media?parent=253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}