WEsupport / Services
IT support that gets you back to work.
Outlook won’t send, your VPN won’t connect, or your website is down? Tell us what isn’t working. We help with urgent issues — even without an existing maintenance contract.
A first request can be billed according to the work involved. Remote support is often the quickest approach; we arrange ongoing support only when it fits your needs.
01 / Understand
You describe the problem.
You don’t need to know the cause. Call us so we can assess the urgency and the next step.
02 / Resolve
We take a practical approach.
Remotely or on-site by arrangement. We clearly explain what we’re doing and what it costs.
What we can do for you
From urgent issues to reliable ongoing support.
Technology is complex. Getting help should be simple: tell us what has failed or needs to improve. We’ll find the right approach.
Resolve urgent issues / Protect operations / Provide ongoing support
Where are things getting stuck?
01 / Everyday work
Sign-in, Outlook, or device blocked?
Outlook won’t send or receive email, you can’t sign in to Microsoft 365 or Teams, Windows won’t start, or a printer has disappeared after an update. We first check who is affected and what last worked.
Safe initial checks: Outlook won’t send email?
Windows workstations, Microsoft 365, email, Teams, printers
02 / Infrastructure
Server or service unreachable?
A server or NAS is unreachable, an RDP connection drops, or a service fails. We assess the impact and dependencies before making changes.
Windows and Linux servers, server services, virtualization
03 / Prevention
Unsure about backups or recovery?
A backup fails or data is missing? We check error messages, available backups, and recovery options. If data loss is possible, avoid overwriting the affected drives prematurely.
Backup, recovery, responsibilities
04 / Web & Commerce
Website or store showing an error?
WordPress reports HTTP 500, your website is unreachable, or a purchase process fails. We distinguish connection, application, and hosting issues before making changes. For larger web projects, WebDirect may be the next partner.
WordPress, TYPO3, Joomla, online stores, hosting, and integrations
05 / Connection
Wi-Fi or VPN unstable?
Your VPN won’t connect, Wi-Fi repeatedly drops, or a site can’t reach central services. We check whether individual devices, the local network, or the remote endpoint are affected.
Safe initial checks: VPN won’t connect?
LAN, Wi-Fi, VPN, business locations
06 / Availability
Calls aren’t getting through?
Call groups don’t ring, a SIP connection reports errors, or calls drop. We assess the phone system, connection, and devices together.
VoIP, SIP telephony, extensions, call groups
07 / Long term
Looking for ongoing support?
08 / Taking over
Taking over existing systems?
We can handle an urgent issue even if another IT provider set up the environment. We clarify missing documentation, access, and responsibilities step by step. Replacing the entire system isn’t a prerequisite.
Assessment, access, documentation, handover
Working together
Back to work first. Lasting stability next.
A single outage is a starting point. If it reveals an unstable or poorly documented environment, we’ll discuss whether structured support or modernization by DAXS makes sense.
Your next step
Describe what isn’t working.
What isn’t working, when did it start, and how many people are affected? An error message helps. We’ll work out the rest together.
Or email [email protected].